App / Sports
basa44 is direct about the data it holds on your account — what gets collected when you log in, make a bKash or Rocket transaction, or browse the lobby on your phone. This policy sets out your rights and our obligations, and applies only where access is permitted under your local law and eligible region.
When you open an account, we collect the details you enter — your name, contact information, and the payment method you link, whether that is bKash, Rocket, or another supported wallet. Each time you log in from a mobile browser or complete a transaction, our systems record session identifiers, device type, and the action taken. We do not sell this information to third parties. We use it to operate your account, verify transactions, resolve disputes, and respond to your support requests. Cookies and similar tools record how you navigate the lobby so that returning to your last position is faster on your next visit. You may turn off non-essential cookies through your browser settings, though doing so may affect how certain lobby features load. Data retention follows our internal schedule; we keep records for as long as your account is active and for a period after closure as required by our operating obligations. This policy applies where access to basa44 is permitted under local law and eligible regions — nothing here constitutes a legal claim of availability in any specific jurisdiction.
Not every interaction you have while on basa44 falls under this policy. Understanding the boundary helps you know where to direct questions about your data. The four areas below separate what we control from what a third-party service handles independently.
Your login session, account profile fields, password reset flow and device history are fully within this policy. We control how that data is stored, who can access it internally and how long we retain it after account closure.
When you initiate a bKash or Rocket transfer, the payment rail itself is operated by that provider. We record the transaction reference and status on our side, but the wallet provider's own privacy terms govern the data they hold about that transfer.
Game content delivered in the lobby — including titles from Spadegaming, PG Soft, CQ9 and Microgaming — may load assets from the studio's own servers. We do not control what those servers log. Our policy covers only data we receive and store on our own systems.
Links leaving basa44, embedded analytics tools, or any external service we surface in the support section operate under their own privacy documents. We are not responsible for data practices outside our own platform boundary.
You are not a passive holder of an account — this policy gives you concrete actions. You can ask us what data we hold, correct details that are wrong, and raise a question if something is unclear. These are not abstract rights; each one has a specific path inside your account or through our support route. Start by checking the profile section of your account, where your stored contact details and linked payment method are visible. If a detail is wrong — a phone number, an email address — you can update it directly from that screen or contact our support team to make the change. For broader questions about retention, deletion or how a specific data point was collected, reach out through the published contact route listed in the support section of this policy. We aim to respond to data queries through the same channel you use to contact us. Eligibility to exercise certain rights may depend on your region and local law.
Open the account profile screen to see the contact details, linked wallet reference and session history we hold. What is visible there is what we have on file for your account at that moment.
You can update your email address and phone number from the profile section directly. If the field is locked, contact support with the correct detail and we will process the change after verifying your identity.
For anything beyond a profile edit — retention period, deletion request, or how a specific data point was collected — send your question through our published support contact. Name your account and the specific data point you are asking about.
If a clause in this policy is unclear in relation to your account, contact us and ask for a plain-language explanation of how it applies to you. We will answer through the same channel you used to write to us.
If you have a question specific to this privacy policy — a data review, a correction request, or a concern about how your bKash or Rocket transaction record is stored — use one of the routes below. We publish only the channels that are visibly active on the site; we do not list hours or response targets we cannot verify.
Open the chat icon from any page in your account area. Describe your privacy question clearly and include your account reference so our team can locate your record without delay.
Send your data or policy question to the email address shown in the site's contact section. Include your registered contact detail and the specific clause or data point you are asking about.
The help section inside your signed-in account lists published policy documents and a route to submit a formal data request. Start there before reaching out to a live agent for faster resolution.
Data handling at basa44 is structured around keeping account records accurate, access controlled and retention limited to what is operationally necessary. We do not hold data longer than our operating obligations require, and we do not share it with parties outside the scope described in this policy.
We use session cookies to keep you logged in as you move between the lobby, wallet page and support area on mobile. Non-essential cookies can be switched off in your browser settings. Essential session cookies are required for the account to function correctly.
Access to your stored data inside our systems is restricted to staff with a documented operational need. Your linked bKash or Rocket wallet reference is not displayed to other accounts and is stored in a format that limits external exposure.
We keep your account data for as long as your account remains open and for a defined period after closure. That period is set by our operating obligations. When retention ends, records are removed from active systems according to our internal schedule.
When this policy changes in a material way, we publish the updated version on this page and note the revision at the top of the document. Continuing to use your account after a posted update means you have seen the revised terms. Contact support if you have questions about a specific change.
The questions below come from real account-holders asking about how their data is handled, what they can access, and how to reach us when something needs to change. If your question is not here, contact support through the route listed in this policy.
We collect the name, phone number and email address you enter at registration, plus the payment method you link — such as a bKash or Rocket wallet reference. We also log the device type and browser used during your session. No data beyond what you provide or what your session generates is collected.
Yes. Open the profile section of your signed-in account to view stored contact details and linked wallet references. For a broader record of what we hold — including session logs or transaction references — submit a request through our published support contact route naming the specific data you want to review.
If your phone number or email address is wrong, you can update it directly from the account profile screen. If the field is locked or the change affects your linked bKash or Rocket wallet reference, contact support with the correct detail and we will process the update after verifying your identity.
We do not sell your data. We share it only to operate your account — for example, passing a transaction reference to a payment rail like bKash or Rocket to confirm a transfer. Game studios such as Spadegaming or PG Soft may log technical session data when their content loads, under their own privacy terms.
We keep records for a defined period after account closure as required by our operating obligations. The exact duration is set internally and may vary depending on the type of record. Contact support to ask about the retention period that applies to a specific data point on your account.
This policy governs how we handle your data on our systems. Whether you can access basa44 at all depends on your local law and eligible region. The policy does not create any claim of legal availability in Bangladesh or any other specific location — check local law before accessing the platform.